At Dita Outlets, we prioritize customer satisfaction and strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely pleased, we have set out a comprehensive and authoritative return and refund policy.
Returns
You may return any item purchased from Dita Outlets within 30 days of the delivery date. Please ensure that the items are returned in new, unused, and original condition, including all original packaging and tags.
To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for return. We will provide you with a Return Authorization Number and instructions on how to send your item(s) back.
Please note that customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once we receive your returned item(s), our team will review your request and inspect the item(s). If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the case of a faulty or incorrect item, we will also refund the return shipping cost.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [Customer Service Email].
Exceptions
For hygienic reasons, certain goods such as eyewear accessories cannot be returned. Sale items are also non-refundable; only regular priced items may be refunded.
Customer Service
If you have any questions or concerns about our return and refund policy, please contact our customer service team at [Customer Service Email]. We are here to help and aim to resolve any issues quickly and effectively.
We appreciate your business and thank you for shopping with Dita Outlets. We strive to ensure that our customers enjoy a hassle-free shopping experience. Your satisfaction is our utmost priority.
