Customer Help
Our team is available 24/7
Common purchase queries answered
Orders and Shipping
To place an order for DITA Eyewear, simply browse our website, select the desired eyewear, and proceed to the checkout page. Follow the prompts to provide your shipping and payment details to complete the order.
We strive to process and ship orders as quickly as possible. Typically, it takes 1-2 business days for order processing. Shipping times may vary depending on your location and the shipping method chosen at checkout.
We offer various shipping options, including standard shipping and expedited shipping. During the checkout process, you can select the preferred shipping method based on your needs.
Yes, we offer international shipping for DITA Eyewear.
Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
We want you to be completely satisfied with your DITA Eyewear purchase. If for any reason you are not happy with your order, please refer to our return and exchange policy on our website for detailed instructions and eligibility criteria.
To initiate a return or exchange, please contact our customer support team within the specified timeframe mentioned in our return policy. They will guide you through the process and provide assistance with your request.
In the rare event that your order arrives damaged or defective, please contact our customer support immediately. Provide them with the necessary details and any supporting documentation, and we will work towards a resolution.
For any further assistance or inquiries regarding orders and shipping, you can reach out to our customer support team through the contact information provided on our website.
If you need to swap an item
Returns and Exchanges
At DITA Eyewear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your eyewear, we offer a hassle-free returns and exchanges policy. Please refer to our Returns and Exchanges page on our website for detailed information.
To initiate a return or exchange, please contact our customer support team within 7 days from the date of delivery. This allows us to process your request promptly and efficiently.
To be eligible for a return or exchange, the eyewear must be in its original condition, unused, and with all original packaging and tags intact. Please review our Returns and Exchanges policy for specific details and conditions.
To initiate a return or exchange, please contact our customer support team through the provided contact information on our website. They will guide you through the process, provide you with the necessary instructions, and address any queries you may have.
If the return or exchange is due to a manufacturing defect or an error on our part, we will cover the shipping costs. However, if the return or exchange is for other reasons such as change of mind or sizing issues, the customer may be responsible for the return shipping costs.
Once we receive the returned eyewear, our team will inspect it to ensure it meets the return or exchange criteria. The processing time may vary, but we strive to process returns and exchanges within 14 business days from the receipt of the returned item.
Yes, we offer exchanges for different styles or colors, subject to availability. Please contact our customer support team to check the availability of the desired eyewear for exchange.
If your eyewear arrives damaged or defective, please contact our customer support immediately. Provide them with the necessary details and any supporting documentation, and we will work towards a resolution, including providing a replacement or a refund.
