At DITA Outlets, we are committed to providing our customers with exceptional products that are built to last. We understand that purchasing eyewear is an investment, and we want to assure you that your DITA product is protected by our comprehensive limited warranty.
Warranty Coverage:
DITA Outlets offers a limited warranty that covers manufacturing defects in materials and workmanship for a specified period from the date of purchase. This warranty applies to authentic DITA eyewear purchased from authorized retailers, including our official website.
Warranty Period:
The warranty period for DITA eyewear varies depending on the specific model and collection. Please refer to the warranty information provided with your product or contact our customer service for the exact warranty duration applicable to your purchase.
Warranty Benefits:
Under the DITA Limited Warranty, we will repair or replace, at our discretion, any DITA eyewear found to be defective in materials or workmanship during the warranty period. The decision to repair or replace will be based on the availability of the original product or a suitable replacement.
Exclusions and Limitations:
Please note that the DITA Limited Warranty does not cover damage caused by normal wear and tear, misuse, accidents, unauthorized modifications, alterations, or repairs made by a third party. Additionally, this warranty does not cover prescription lenses or any damage resulting from their installation or removal.
How to File a Warranty Claim:
If you believe your DITA eyewear is covered under the limited warranty and requires service, please follow these steps:
a. Contact DITA Outlets: Reach out to our customer service team either by phone or email to initiate the warranty claim process. Provide details regarding the issue you are experiencing and include proof of purchase.
b. Evaluation and Approval: Our customer service team will evaluate your claim based on the provided information and guide you through the next steps. In some cases, we may request that you send the product to our authorized service center for further assessment.
c. Repair or Replacement: Once your claim is approved, we will proceed with the necessary repairs or arrange for a replacement product, depending on the extent of the defect and product availability.
Customer Satisfaction:
At DITA Outlets, customer satisfaction is our top priority. We strive to resolve warranty claims promptly and efficiently to ensure your continued satisfaction with our products. Our dedicated team of experts is committed to providing excellent service and ensuring that your DITA eyewear performs as intended.
Please note that this limited warranty is in addition to any rights provided by applicable laws and regulations governing consumer product warranties. It does not affect your statutory rights.
For further assistance or inquiries regarding our limited warranty, please contact our customer service team.
